THE LEPTON DIFFERENCE

5 QUESTIONS TO ASK YOUR PROVIDER ABOUT VSAT EQUIPMENT:

>WHY CHOOSE LEPTON

1. How did you select my VSAT hardware?

Your hardware should be engineered to perform optimally under the limitations of your environment.

Lepton inquires about application use, mobility, portability requirements, environment, budget, and other factors that will determine the best VSAT system for your mission.

2. Does my hardware platform offer me the flexibility I need to conduct my mission?

While portability is important for logistics, your equipment must also support your communication goals. Small form factor systems may not always have the muscle to meet your upstream needs.

Lepton’s solution design process takes all mission variables into account so that your equipment performance meets and exceeds your requirements.

3. Will my hardware platform accommodate future growth?

You want to invest in VSAT equipment only once and then have the ability to grow your network size with increased mission requirements.

At Lepton, we find that growing communications needs generally outpace original hardware capabilities. We do our best to size for future growth so customers don’t have to replace expensive hardware as soon as their needs expand.

4. HOW DO YOU CHOOSE A SATELLITE TERMINAL MANUFACTURER?

We believe turnkey service providers should offer all industry-leading platforms.

Lepton is “vendor agnostic” - our customers get exactly what they need, and not just what one or two manufacturers sell.

5. Do your employees provide 24x7 support on the equipment you are selling me?

Lepton finds that over 50% of SATCOM issues are hardware related. Your service provider should support the equipment they sell you, 24x7.

Lepton does.

QUESTIONS YOU SHOULD ASK ABOUT YOUR SERVICE PROVIDER’S SATELLITE NETWORK:

>WHY CHOOSE LEPTON

1. How do I know what type of satellite service I am getting?

Understand what you are buying. Service Providers are often unclear about the minimum speeds they are selling you. For example, are they offering a 4 Mbps x 1 Mbps link at 10:1 contention? Then you are really getting 400 Kbps x 100 Kbps with the potential for 4 Mbps x 1 Mbps. Avoid "dynamic contention" at all costs - this means your services provider makes no guarantees about your minimum speeds.

Lepton provides network transparency through our online portal showing real-time metrics about your site’s network performance, and we educate our customers upfront about what their real network speeds will be.

2. Are you really my service provider?

Is your service provider really controlling your network, or are they reselling someone else’s? Follow-up questions to consider: - What teleport are you using? - Which NOC is in control? - Do you own the satellite capacity? Paying more for a middleman is not worth it.

At Lepton, we own and operate four iDirect hubs co-located at partner teleports around the world. Our 24x7 NOC in Vienna, VA manages all of our networks. We don’t allow other providers to control our customer experience, and we don’t pass on unnecessary costs.

3. How do you handle global coverage requirements?

Some service providers only have the infrastructure in place to manage networks over one region. To offer global coverage, they must outsource network management to another company. See above for why this matters.

Lepton’s physical network presence in Hawaii, Italy, the Netherlands, and Virginia gives us true global coverage. Our customers have access to 17+ beams in multiple frequencies; all managed on our own infrastructure. See our Global Reach page for coverage maps.

4. DO YOU HAVE A FIXED PRICE SHEET?

If they do, then you probably aren’t getting a customized solution.

Lepton selects the best modem platform, teleport, frequency band, beam, and terrestrial connectivity solution based on YOUR requirements, not what is most convenient for us.

5. HOW MUCH EXTRA DOES IT COST TO HAVE UNLIMITED DATA?

Some service providers have a business model based on data usage. If you exceed your data limit, the overages start to add up or your bandwidth will be “throttled.”

Because our costs are the same regardless of the data amount you use, Lepton believes customers deserve UNLIMITED data. We will NEVER charge overages.

WHY TELEPORT IS AN IMPORTANT COMPONENT OF YOUR SATCOM SERVICE:

>WHY CHOOSE LEPTON

1. Do you own all of the satellite hub equipment?

Some service providers rent space in hubs they don’t own. That’s okay until something goes wrong, your service goes down, and the hub owner has no stake in getting you back online as soon as possible.

Lepton owns and operates our hubs so we have full control at all times. It also gives us the flexibility to set up new networks quickly for changing customer needs all around the world.

2. What is your teleport’s Continuity of Operations Plan?

Sometimes the power goes out or a terrestrial connection goes down. Teleports without redundancy will leave you in the dark until these problems are rectified, and that can take a while.

Lepton has selected teleports that are Mission Assurance Category (MAC) II Compliant to ensure, among other features, a redundant power supply and diverse, redundant terrestrial connectivity. These teleports are also designed to be resilient in their local environments even in the case of extreme weather. MAC II teleports have also taken steps to meet physical and electronic security measures, ensuring your services and equipment are protected from cyberattacks.

QUESTIONS TO ASK ABOUT YOUR SERVICE PROVIDER’S INTERNET CAPABILITIES:

>WHY CHOOSE LEPTON

1. Where is my service meeting the Internet?

Is your Google page in Italian? There’s a reason for that. You should decide where you want your traffic routed, not your service provider.

At Lepton, we use software-defined routing to give you control over where your traffic lands.

2. Do you have any traffic acceleration technologies?

Has your Service Provider discussed any acceleration, compression, or caching technologies to enhance your network experience?

Lepton offers each of these technologies as an added feature in our network architecture. These three technologies combined offer a greater user experience, more efficient throughputs, and faster load times at remote sites.

3. How do you address cybersecurity?

Cyberattacks on service providers occur every day. Your service provider should be able to address issues like Intrusion Detection and Prevention as well as how and if your terrestrial link is encrypted.

Lepton incorporates multiple-path virtual private networking (MPVPN) to ensure your data is secure from origin to destination. Lepton also employs IPS/IDS and firewalls at our data centers.

4. Do I really need an MPLS Network for enterprise routing?

NO! In the past, MPLS networks provided the best choice for global enterprise architecture, despite the cost. With virtualization of routing, there are far more economical options how for routing IP traffic.

Lepton has introduced software-defined routing over satellite, which allows your traffic to be fully optimized and routed anywhere, without you paying for physical connections. This new architecture saves money, reduces deployment time, and provides unparalleled security.

WHAT YOU SHOULD ASK YOUR SERVICE PROVIDER TO KNOW THAT YOU ARE GETTING THE HIGHEST QUALITY TECHNICAL SUPPORT:

>WHY CHOOSE LEPTON

1. Is your Network Operations Center 24x7?

A 24x7 NOC is the industry standard across all quality service providers today.

Lepton’s 24x7 NOC operates in our headquarters and is always monitoring our equipment, networks, and customer sites.

2. Are the NOC and the Help Desk in the same place?

If not, your Service Provider may be outsourcing network management and reselling another company’s services.

Our 24x7 NOC in Vienna, VA manages all of our networks. We don’t allow other providers to control our customer experience, and we don’t pass on unnecessary costs.

3. Do you utilize reactive of proactive monitoring?

Do you get an alert when something is wrong, or do you have to pick up the phone to call the Technical Support (if your phone is even working)?

Lepton deploys Solarwinds® across our networks and our customer remote site equipment so we see all aspects of network performance before there is an anomaly. Most of the time, we alert our customers that we are working to mitigate the issue before they even realize there is one.

4. Does your Helpdesk support the VSAT hardware?

Lepton finds that over 50% of SATCOM issues are hardware related. Your service provider should support the equipment they sell you, 24x7.

Lepton hosts regular equipment training for all the NOC employees to make sure they are experienced in all the VSAT equipment we offer to our clients.

5. Do you provide a real-time portal?

Your service provider should provide transparency in the form of a webportal showing real-time network metrics.

MyPortal offers Lepton customers a comprehensive look into their network with unique log-ins and visibility into current speeds, data usage, local weather issues, signal strength, and more.

6. Are your NOC technicians certified on my platform?

Find out what type of training the network technicians have - these will be the people controlling your network and service experience. They should be trained on the modem/hub infrastructure your solution is using.

At Lepton, customer service is our greatest strength. All of our NOC technicians and even our management is trained on all the network platforms we offer. NOC technicians are also trained to support your VSAT hardware so we can be your single source for SATCOM support.

7. Do you have any Quality Management certifications?

Managing a 24x7 satellite network is not simple. A lack of processes, procedures, and professionalism can quickly lead to poor customer experience.

Lepton remains ISO 9001:2015 compliant so we can perform at our best and assure quality in our communications solutions.

SATCOM SERVICE PROVIDER CHECKLIST
Download the complete checklist of questions you should ask your current/future service provider

STILL HAVE QUESTIONS?

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