TECHNICAL SUPPORT

Located at our Vienna, VA headquarters, the Network Operations Center (NOC) provides 24/7/365 world-class quality customer support to our customers. Lepton’s team of highly skilled, cross-trained technical personnel offers a full range of services including real-time, proactive service and equipment monitoring, rapid response troubleshooting, network support, and on-site installation and repair.

 

Our NOC team’s primary functions include:

RF infrastructure management
Proactive network and node monitoring via MyPortal
Rapid response troubleshooting
Network design and support
VSAT/telecommunications equipment installation and updates

Need Help? Call us at +1 (855) 610-3856 or send an email to noc@leptonglobal.com

Current customers, click here to log into the usage reporting portal: MyPortal

Software and Firmware files can be downloaded here

*All NOC personnel are cleared, English-speaking U.S. citizens.