Sailing Around the World with a Single Internet Service Provider

January 26, 2018

It’s no secret that our lives become more dependent on and interdependent with digital technology nearly every day. Consumer device integration with AI and wireless communications abounds: Alexa controls our kitchen appliances; we video chat with our colleagues, friends, and family; we receive instant notifications on our phones when money is transferred, an order is delivered, or someone is at the door. We rely on our smartphones not only to communicate with others but as our most important source of information. The phrases “Google it,” “Skype me,” and “YouTube it” are common action verbs used in quotidian interactions. We are all accustomed to having reliable Internet connections at home, at work, and on the go, but being “connected” is not always a given outside the US, and certainly not at sea.

To demonstrate the importance of choosing the right communications provider for global service, we invite you to sail around the world with us and see how satellite communications allow Lepton to be your single global service provider.

We start our voyage from the west coast of the United States heading toward Hawaii, and then on to the Philippines. As we traverse satellite beam footprints crossing the ocean, Lepton utilizes its global Network Management System (NMS) to switch our network from Intelsat’s Horizons 1 America beam to Eutelsat’s 172B North Pacific Beam, and then to the South West Pacific beam as we near the Philippines.

Lepton Global is the only small business satellite communications provider that offers a global Ku-band satellite network.

How did we choose these satellites? Ku-band beams make the most sense for a multi-application global satellite network for several reasons: the equipment can be small, it performs well in inclement weather, and the footprints are wide enough that we can build a global network with a reasonable number of overlapping beams. We concentrate on the redundancy of Ku-band beams as well as the ground equipment at our customer sites and our teleport hubs.

Using one provider eliminates the need to deal with multiple compatibilities.

iDirect-based satellite communications providers operate their networks on various firmware versions. Purchasing services for each region from different providers is possible, but firmware compatibility is not guaranteed. If your modem is configured to run one version of the firmware, switching to another provider does not ensure that your modem will be compatible. This issue is eliminated when working withLepton Global as we operate a truly global network.

Working with one provider gives you peace of mind.

Who is responding to your technical support issues? Multiple communications providers call for various points of contact. While working with Lepton, you stay in touch with your dedicated Program Manager and our global Network Operations Center (NOC) located in Vienna, Virginia. Everyone on our technical support team is connected to a centralized system for ongoing technical issues and is familiar with each customer’s platform. Our NOC operates 24 hours a day, 365 days a year, proactively monitoring customer remotes and solving issues before they start to affect your service. Each customer receives MyPortal access with their service order for access to real-time network statistics: data usage, upstream and downstream speeds, weather patterns, antenna signal strength, and other helpful data.

U.S. IP addressing makes your journey far from home feel like home.

Have you ever tried to watch your favorite Netflix show while traveling internationally? The local IP address likely canceled your evening entertainment. Lepton’s network solves this problem.

Let’s continue on our journey from the Philippines along the coast of Singapore to Sri Lanka and the southern portion of India to find out how. These countries have rich histories, diverse landscapes, and most important to your browsing experience, different languages. When you visit any of these countries, navigating the Internet might become a challenge. Most likely, when you type “Google” in your web browser, you will get routed to the local Google servers ending in .sg or .in. The hope is that your device will recognize that English is your native language and translate the page; however, you might get your answers in Sinhalese or Tamil. As you travel from Sri Lanka to northern Africa, you might run into another issue; the Internet is heavily censored in Saudi Arabia and Ethiopia, and your Internet browsing capabilities may become limited. Single IP addressing will quickly fix these problems. A customer connecting to the Internet using Lepton’s global network is assigned a designated IP address that reroutes all Internet traffic and requests through the United States. Our users experience the same Internet they would on their home computers.

Cybersecurity protection is key to safeguarding our customers.

One of the greatest concerns while using the Internet during international travel is that of cybersecurity. Will you be able to check your bank statements and pay your bills online safely? Can you make online purchases without compromising your identity online? Satellite communications solutions provided by Lepton Global have built-in encryption at the remote for both upload and download links. Your data transfer is secured from cyber-attacks by our network firewalls, and network intrusion detection and protection services are included. These security features are baked into our networks – we offer a safe and secure solution to every customer, regardless of their mission and at no extra cost.

With Lepton Global Boost™ your Internet activity is cached to increase the speed and functionality of your service.

While exploring what to do on land along your expedition, there is no time to wait around for the local site-seeing websites to load. Incorporating Lepton Global Boost™ into your satellite communications solution makes browsing your favorite websites faster. Your search history is cached on-site, saving portions of your favorite pages for easy access, and limiting the satellite download requirement for new information only.

Traveling from the Indian Ocean through the Mediterranean Sea and back to the eastern shore of the United States should be a breeze (since you are protected against cybercriminals, let’s hope you don’t run into real pirates along the way). Your signal will switch seamlessly from Eutelsat’s E70B Wide beam to Intelsat’s 34 North Atlantic beam as you exit the Mediterranean and hit the Atlantic Ocean. Once you arrive safely back on the East Coast, you will switch back to our original Intelsat’s Horizons 1 America beam, and no doubt have many photos to upload from your journey!

Lepton Global is solving connectivity with customers in mind. Our priority is customizing solutions that eliminate the complexities of satellite communications in our user experience. We provide our customers with a fast, secure, and seamless Internet experience. How we achieve this goal makes Lepton Global a leader among small business satellite communications providers.

Welcome home!