Delivering Hope and Communications with SATCOM during Disaster Relief

When disaster strikes, it generally brings a paralyzing sense of uncertainty for those in the affected zones and family and friends on the outside. Survival becomes the top priority, and outsiders feel helpless not knowing the condition of loved ones and what help is needed for rescue and repair. Satellite communications links, often the only form of functioning communications in the aftermath of disasters, provide hope to families and friends, and critical information for rescue and relief efforts.

Recent extreme weather events including hurricanes, earthquakes, and wildfires, have increased reliance on SATCOM across the U.S., Mexico, and the Caribbean as search and rescue teams depend on remote communications solutions for reach back and situational awareness.

Considered the heaviest hurricane season in recent history, 2017’s major hurricanes to date Harvey, Irma, Jose, and now Maria had ravaged the continental United States and nearby islands, including Puerto Rico, the Bahamas, Cuba, Dominica, Dominican Republic, and U.S. Virgin Islands. The storms have knocked out critical infrastructure including power lines and telecommunications towers on these islands, leaving people in remote areas in particular in great danger.

In the aftermath of hurricanes Harvey, Irma, and Maria, Lepton Global has supported private companies with exposed facilities and infrastructure as well as DHS customers responding in Texas, Florida, Puerto Rico, and the USVI. The Lepton team has worked tirelessly throughout the hurricane season to provide high-quality Ku-band links, deployable satellite equipment, VoIP phone lines, and on-site technicians to ensure communications capabilities on the ground.

Due to the overwhelming response requirements from customers, Lepton increased the capacity on our Horizons 1 network in August to provide up to 10Mbps download speeds to our clients in the affected areas. We have deployed technicians across Florida, Virginia, Puerto Rico, and the USVI within 24 hours of a request to bring VSAT systems online for deployment. We have provided over 40 VoIP lines to our customers on the ground. Lepton’s satellite communications have enabled the coordination of relief efforts with local and federal rescue teams and allowed the transmission of high call volumes by victims and responders.

Lepton’s agility and experience supporting short-notice requirements enable us to respond with urgency to catastrophic events. Customers appreciate the flexibility and customization of our plans, and annual occasional use support contracts have proven vital in the wake of recent events. One of our corporate customers in Tampa uses Lepton’s COOP (Continuity of Operations) solution as a part of their risk management plan. In exchange for a low monthly service plan charge, this customer can call on Lepton to provide a complete communications suite, including a technician, within 24 hours of notice.

In August, this customer requested such a satellite communications package 3 days ahead of Hurricane Irma striking Florida. Lepton immediately deployed a pre-configured, pre-tested portable VSAT system with high bandwidth network access, pre-configured VoIP phones, Wi-Fi routers, and various power solutions customized by our team to fit their needs. In the off-season, this customer receives annual on-site training and a guaranteed 24-hour turnaround in the event of an emergency.

Lepton’s experience this hurricane season is a reminder of the role that satellite communications technology provides both to government and military relief efforts, and to businesses during emergency scenarios. As climate change continues to occur and extreme weather events seem to be increasing, we are expanding our disaster response and continuity of operations solutions and capabilities, and we encourage our customers to strengthen risk management plans for communications considerations involving SATCOM.

Contact Us to customize your SATCOM solution.

ISO 9001:2015 Certification

Lepton Global Solutions is proud to have reached a significant milestone in our organizational development and commitment to quality: ISO 9001:2015 certification. As explained by the International Organization for Standardization (ISO), “The ISO 9001:2015 standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach, and continual improvement.”

ISO 9001:2015 certification signifies that our organization is committed to continual improvements and that regular internal reviews ensure the success of our quality management system.

What ISO 9001:2015 means to our company:

At Lepton, quality management primarily means continuously striving to deliver a better experience for our customers. We ensure that our organization is operating as a well-functioning system, not just individual people working toward a common goal. We are committed to improving every aspect of our business – from customer service to processes to business metrics. Through our adherence to ISO quality standards, we regularly review and revise our practices for improvement.

What the Certification means to our employees:

ISO 9001:2015 implementation is an asset for Lepton employees. Thanks to our QMS, Lepton employees understand the expectations of their jobs through clearly defined roles and performance metrics. Each member of our team is responsible for shaping their own goals, and they receive valuable and timely feedback through periodic review sessions. Our quality system also empowers employees by making them directly responsible for tracking and improving processes that affect their work; employees are expected to modify and adjust goals according to the growth patterns of our business.

What ISO accreditation means to our customers:

Adherence to the Quality Management Standard means we are always trying to be better. We are constantly collecting data on our performance, eliminating mistakes, and adjusting our processes to provide the best possible customer service. Our company culture is centered around delivering critical services and products with flexibility and agility. While it may seem paradoxical, we are able to do this with accuracy and professionalism at a high op-tempo because of our adherence to processes. ISO 9001:2015 is a flexible standard, and we have designed a quality management system that meets the standard while still addressing the needs of our customers and other stakeholders.

What ISO Quality Management System means to our partners:

ISO QMS certification provides a benchmark to vendors and customers about our commitment to quality. It also opens doors to partnering with more companies that value and even require the same high standards and dedication to quality customer service. Vendors know we will be good stewards of their products. Customers can be confident that what they have asked of us is what they will receive.

View ISO 9001:2015 Certificate

Employee Spotlight – Meet Lyuda, Our Marketing Coordinator

ES Lyuda News leptonglobal

This month’s Employee Spotlight features our Marketing Coordinator Lyuda Promyshlyayeva. She started with Lepton Global at the beginning of this year and serves as a voice of the company in the satellite communications industry and on social media, including Twitter and LinkedIn.

Question: What is your previous SATCOM experience?

Lyuda: I come from a B2B business environment; previously working for manufacturing and distribution companies, and Lepton Global is my first experience in satellite communications. The satellite industry and government marketplace each has its own language, and most of the terms are abbreviated: VSAT, CONUS, SATCOM, etc. It has been fun to learn a jargon and the technical components.

Q: How long have you been with Lepton Global Solutions?

L: I am a newbie – I started at the beginning of this year.

Q: Why Lepton Global?

L: You know when it’s the right match! I like the family atmosphere of the company, and everyone is 110% invested in Lepton’s success. We all have a unique function in the day-to-day operations and are expected to perform well. If there is a chance that you have not done something before, you are expected to find the solution and how to apply it!

Q: What is the biggest perk/benefit of working at Lepton Global?

L: The best benefit of working at Lepton Global is flexibility; we are not tied up by corporate bureaucracy. If there is a need and a consensus to add something to make our operations more efficient, we do it.

Q: What skills are you able to use at Lepton?

L: I make a mean pot of coffee every morning, ha-ha! Then I am wired the rest of the day to write and create. I incorporate my previous experiences to make valuable marketing materials that help customers understand our values and benefits, and why they should choose our offerings over our competitors.

Q: What are some of the non-technical skills that you find useful working at Lepton?

L: I have to deal with a lot of vendors in my field, and treating others fairly is one of the tenets I stick to when conducting business with other companies. It is important to build lasting relationships and treat others fairly, and generally, my contacts will be more inclined to go the extra mile the more I work with them.

Q: Any skills that you would like to master that you think may help you become better in your role?

L: Right now I am learning website development and SEO implementation, unofficially…my knowledge of websites is from a user standpoint, not a developer’s. I have to understand how to improve parts of our website to make the biggest impact on the user experience without affecting other segments. SEO plays a big role in customer experience. Now I am focused on developing more user-friendly content. I guess it helps to be an outsider – I bet there are plenty of people visiting our site who ask the same types of questions I did when I started at Lepton.

Q: Coming from a different state, what is the largest transition you have noticed living in DC/Virginia area?

L: I definitely like the fast pace; city life in DC is amazing! I guess the biggest shocker to me was how many people walk and use public transportation. I am not used to seeing people carrying groceries on foot.

Q: Do you have any special talents?

L: Not really, but I love to spend time with kids. I don’t have my own yet, but all my friends that do let me babysit their children. And I think children love spending time with me as well, whether we go to the movies, a playground, or plan sleepovers at ‘auntie Lyuda’s’. I always try to keep them entertained, at the same time treating them as little adults. Spending time with children I love the never-ending “Why?” questions. It makes you think sometimes: “Really, why?”

Q: Do you participate in any clubs or organizations outside of work?

L: When I first moved to the DC area, I started looking for ways to get involved in the community. Isabel suggested a volunteer organization in DC, whose participants interact with children affected by homelessness. I became involved in the Community of Hope Playnight Project a few months ago and now volunteer with the group about once a week. Playnight serves several shelter communities in the DC area; their main goal is to provide children in these communities with quality playtime. We as a group come up with fun projects to do with the kids every week to give them as much attention as possible, as well as continuity in their lives. I find it rewarding because as volunteers we provide the opportunity for the kids to express themselves and to learn to interact with other children and adults. I think these children look forward to the Playnight Tuesdays as much as I do – no matter how hectic my day has been, I know I will be greeted by smiles, hugs, and the exuberant energy ready to play!

Q: What do you like to do outside of work?

L: I love to travel! Over the years, I have moved around quite a bit. I also have developed a lot of friendships. Now, I plan trips just to visit friends and see where they live. America is very diverse, and I try to capture its beauty on camera. I am not really a professional photographer, but I always bring back hundreds of pictures from my trips.

Meet the other members of our Leadership Team