Lepton Global Solutions is proud to have reached a significant milestone in our organizational development and commitment to quality: ISO 9001:2015 certification. As explained by the International Organization for Standardization (ISO), “The ISO 9001:2015 standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach, and continual improvement.”
ISO 9001:2015 certification signifies that our organization is committed to continual improvements and that regular internal reviews ensure the success of our quality management system.
What ISO 9001:2015 means to our company:
At Lepton, quality management primarily means continuously striving to deliver a better experience for our customers. We ensure that our organization is operating as a well-functioning system, not just individual people working toward a common goal. We are committed to improving every aspect of our business – from customer service to processes to business metrics. Through our adherence to ISO quality standards, we regularly review and revise our practices for improvement.
What the Certification means to our employees:
ISO 9001:2015 implementation is an asset for Lepton employees. Thanks to our QMS, Lepton employees understand the expectations of their jobs through clearly defined roles and performance metrics. Each member of our team is responsible for shaping their own goals, and they receive valuable and timely feedback through periodic review sessions. Our quality system also empowers employees by making them directly responsible for tracking and improving processes that affect their work; employees are expected to modify and adjust goals according to the growth patterns of our business.
What ISO accreditation means to our customers:
Adherence to the Quality Management Standard means we are always trying to be better. We are constantly collecting data on our performance, eliminating mistakes, and adjusting our processes to provide the best possible customer service. Our company culture is centered around delivering critical services and products with flexibility and agility. While it may seem paradoxical, we are able to do this with accuracy and professionalism at a high op-tempo because of our adherence to processes. ISO 9001:2015 is a flexible standard, and we have designed a quality management system that meets the standard while still addressing the needs of our customers and other stakeholders.
What ISO Quality Management System means to our partners:
ISO QMS certification provides a benchmark to vendors and customers about our commitment to quality. It also opens doors to partnering with more companies that value and even require the same high standards and dedication to quality customer service. Vendors know we will be good stewards of their products. Customers can be confident that what they have asked of us is what they will receive.